The Voice from Outside: Stakeholder Resistance in Nonprofit Organizations
This article was originally printed in the Fall-Winter 2011 edition of the Nonprofit Quarterly, A New Day: Contemplating 2012. It was first published online on December 13, 2011. A board-approved merger between two nonprofits is quashed due to

How Organizations Can Improve Sales Through Live Chat
Many organizations struggle to increase sales and improve their conversion rates on a daily basis. They develop various strategies for attracting their target customers and engaging them in their brand, but they still don t quite succeed in closing as